For Old Players:

You can request a move to any shard older than your own, so a lower number or higher letter. If you wish to move to an older shard, please write a ticket for a request. 
  • To move from an "A" shard to a "B" shard you need to be at least level 15.
  • To move from an "A" shard to a "C", "D" or "Beta" shard you need to be at least level 20. This is to discourage alts and to prevent low-level accounts from interfering with the gameplay of our higher-end players. 
 
For New Players:

Any new players first entering the game will be randomly placed on a server and receive a 'Shard Transfer Token'. To transfer to another server, simply follow the steps below:
  • Tap on your Crest/Banner (top left of the main screen)
  • Go to Settings (top right)
  • Tap "Account" (top middle)
  • Tap "Transfer" (top right)
  • Then you'll be able to see a list of all the available servers
  • Choose your preferred server/shard and tap "Transfer"

Note: You can only transfer servers if they are within "A" shards.