Here are some troubleshooting steps that might help if you're experiencing slow performance or other issues that are possibly related to your device and not the game. Before all the below, please always make sure your game is running with the latest available version, by visiting the store and checking for updates!

For Android:
  • Close the game
  • Go to settings > About your phone > System updates
  • Clear the cache on your device by going to settings > Apps > Clear Cache
  • Make sure that your internet connection is stable by using Wi-Fi
  • Relaunch the game.
For iOS:
  • Force close the app.
  • Restart your device.
  • Update your device software.
  • Check your internet connection.
  • Relaunch the app.